Return Policy

 

30-Day Satisfaction Guarantee

At Gripophone, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee. You may return your product within 30 days of the delivery date for a full refund, provided that the item is in its original condition and packaging.

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at gripophone@gmail.com with your order number and reason for return.

  2. Return Instructions: Our customer support team will provide you with instructions on how to return your item.

  3. Ship the Item: Package the item securely and ship it to the address provided by our customer support team.

  4. Receive Refund: Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

Please note:

  • Items must be returned in their original condition and packaging.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

 

1-Year Manufacturing Warranty

Gripophone products come with a 1-year manufacturing warranty. This warranty covers any defects in materials or workmanship under normal use during the warranty period.

Warranty Claim Process:

  1. Contact Us: If you experience any issues with your product, please contact our customer support team at gripophone@gmail.com with your order number, a description of the issue, and any relevant photos or videos.

  2. Assessment: Our team will assess the issue and determine if it is covered under the warranty.

  3. Replacement: If the issue is deemed a manufacturing defect, we will provide instructions for returning the defective item and will send you a replacement free of charge.

Please note:

  • The warranty does not cover damage caused by misuse, accidents, or unauthorized alterations.

  • Proof of purchase is required for all warranty claims.

If you have any questions or need further assistance, please contact our customer support team at gripophone@gmail.com. We are here to help and ensure your satisfaction with Gripophone products.

Thank you for choosing Gripophone!